Help

Frequently asked questions (FAQ)

1. What is the cost to sign-up on StudyNetwork.com.au?

Nothing. There are No sign-up fees for any users.

2. How much does it cost for business account users to place listings?

Free and unlimited to post any basic listings with images. Also, it is free and unlimited to edit your listings and images.

3. Is this site secure?

Yes. Your transactions are protected by the latest encryption technology.

4. How do I find what I'm looking for and browse listings in different views?

You have several options:

StudyNetwork.com.au offers a quick search form on the front page for you to enter keywords to search.
StudyNetwork.com.au offers an Advanced Search page for you to refine your search criteria.
StudyNetwork.com.au offers browsing filters when you are browsing by category.

Browse listings in different views and sort listings:

1. Grid View (Default view)
2. List View
3. Gallery View
And sort listings from "Sort By" drop-down box.

5. Can I save items to revisit later?

Yes. You can maintain your own "favorites" list within your account. Each listing on StudyNetwork.com.au has an "add to favorites" link. Simply click that link and StudyNetwork.com.au will add that item to your favorites list.

6. What if I can't find what I'm looking for?

You can set up search filters within your account area. StudyNetwok.com.au will then screen all new listings, as someone has placed new listings on StudyNetwork.com.au, and if an item is listed that meets your filter (search) criteria, StudyNetwork.com.au will automatically send you an email notification.

7. How do business account users and individual account users communicate with each other?

StudyNetwork.com.au provides individual account users with the ability to contact the business account users through a form that is accessible on each of the business account user's listing pages. The business account users will then be notified by email of the individual account user's questions and the business account user can either reply by email or log in to their account and reply through StudyNetwork.com.au onsite messaging system. The business account user can choose to keep their email address anonymous.

8. Business account - My Account Control Panel (sample screenshot)

1. Add/post your new listing.
2. "Storefront' feature. Currently offering free trial.
3. Display number of your current active listings or click the link to see all the active listings.
4. Click the link to see all the expired listings.
5. Display number of messages you have received or click the link to see all the messages.
6. Display the number of saved favourite listings or click the link to see all the saved favourite listings.
7. Display the number of saved search terms/words or click the link to see all the saved search terms/words.
8. Click the link to edit your account information.
9. "Sharing" feature is only available for business account user. The feature allows you to share all your listings to anyone via social web sites, such as Facebook, Tweeter, etc.
10. "My Storefront" link will be only available when you subscribe "Storefront" feature.
11. Display number of unread message from the visitors in your account.
12. Display number of messages received last week from the visitors in your account.

9. Business account - Process for adding/posting a listing (sample screenshot)

1. Select an option for listing duration. Default duration is 30 days.
2. Select a qualification category. Note: you are allowed to select main category without selecting sub-category, eg.selecting "Diploma" main category without selecting "Graduate Diploma" or "Advanced Diploma" sub-category, and the listing will only display under "Diploma" main category.
3. You could input any language for Title and Description, such as English, Chinese, Nepali, Vietnamese, Korean, Thai, etc. Search function is allowed for multiple languages search.
4. Tuition Fee Information, you must enter a number and the default value is AUD$0. You can indicate your payment options for your customers in "Choose Off-Site Payment Option" and it will display in Listing Detail pages.
5. Australian College/Institute/University Location, input an Australian city name where a course is offered. Default city is your company address. Noted: input the city name in all lower-case.
6. Upload free images, maximum 3 free images, each image maximum file size is 1MB.
7. Optional Listing Extras and Upgrade (fee-based), these fee-based optional features will make your listings stand out among other basic listings.

10. Business account - Optional Listing Extras and Upgrade (feed-based) (sample screenshot)

@ Title bolding and Background Colour Highlight.

@ The better placement option will display your listing on the top of the category results while users are browsing the site.

@ Featured Listing Level 1, this option will display listings on the top of the home page for the maximum exposure. Note: Listings will display and rotate randomly on the home page with other listings that have been placed with this same status.

@ Select Featured Listing Level 2 to have listing placed on the top of the first page of main category and sub-category pages for maximum exposure. Listing will rotate randomly on the top of the first page of main category and sub-category page with other listings that have been placed with this same status.

@ Select Featured Listing Level 3 to have listing placed on the left-hand side of the listing detail pages for maximum exposure. Note: Listings will display and rotate randonly on all the listing detail pages with other listings that have been placed with this same status.

@ Attention getters appear next to your listing's title while users are browsing the categories. They help to bring additional attention to your listing when it otherwise may be overlooked.

11. Business account - How to edit my listings (sample screenshot)

1. On the left-hand side menu, click "My Active Listings" link.
2. All your active listingd display on the righ-hand side with listing statistics information (screenshot 11.1).
3. Click "Manage This Listing" button.
4. Click "Edit" button to edit the listing (screenshot 11.2).
5. Select any section of the listing you would like to edit (screenshot 11.3).
6. Ensure to click "Finsihed Editing" button for your changes to be applied.

12. Business and Individual accounts - Sending and Viewing My Messages (sample screenshot)

1. Login your account first and view any particular listing. At the end of the listing page, click "Ask a question" link.

2. Fill in your contact information and question/comment and send the message to the service provider.

13. Business and Individual accounts - How to add My Favourites (sample screenshot)

1. Wile viewing a listing, on the top of the listing, click the Heart icon to save the listing in your My Favourites.

2. My Favourites shows the listings your have saved/bookmarked.

14. Business and Individual accounts - My Saved Searches (sample screenshot)

@ Saved Searches allow you to screen new listings for search terms as they are entered onto the site by advertisers regardless of whether or not you are logged in. This is similar to performing a "search", but instead, the search words/terms you enter will be screening the site for listings that have not yet been entered. When a newly entered listing matches one of your saved searches terms you will immediately be notified by email. The email will contain the listing's information, as well as, a direct link to view the new listing.

@ Follow steps to setup My Saved Searches.

15. Business account - Sharing (sample screenshot)

@ Business account users can share their listings through their accounts on several social media sites with a click. Follow the steps to share your listings to your customers and friends.

16. Business account - My Storefront Advantages and Features (sample screenshot)

@ Currently every new Business Account user receives a 21-day Free Trial subscription.
@ In order to activate a 21-day Free Trial "My Storefront" feature, you will need to click "Purchase Storefront Subscription" button.
@ Select "21 days AUD$0" for one time Free Trial subscription.
@ Note: once free trial subscription expires, you could select different fee-based subscription options.

@@ Following are Storefront Advantages and sample screenshots:
+ Increasing listings exposure.
+ Unique Storefront URL with Storefront name you select, eg. www.StudyNetwork.com.au/store/StoreNameChosenByYou.html
Note: Storefront URL feature only support English characters.
+ Upload/update storefront/company logo, name or slogan.
+ Update/customise your storefront content.
+ Display Google map with your company location when visitors enter your storefront home page.
Note: Your Google map location is based on your registration address information.
+ Option to turn On/Off Storefront from being displayed during set up and maintenance.
+ A "Storefront" column is displayed on StudyNetwork.com.au home page recent listing, category and sub-category pages, which will draw the attention of visitors to those Business account users who have Storefronts.
+ Listings automatically populate into the Storefront.
+ Choose a number of Storefront templates.
+ Create new category unique to your Storefront.
+ Create new "extra pages" to provide more information to visitors.
+ Create your own newsletters and allow visitors to subscribe directly through your Storefront.
+ Review traffic information for your Storefront from visitors around the world.